Rights and Responsibilities
Patient Rights
- As a consumer you have the right to be treated with respect during all aspects of your care.
- You have a right to receive services no matter what your race, religion, sexual orientation, age, or disability.
- You should expect people working with you to never intentionally say hurtful things to you.
- You can expect the people working with you to do their best to maintain your modesty and dignity.
- Expect that the people working with you will never expose you to physical or sexual abuse or any intentional harm.
- You can expect all information to be kept confidential unless you agree to release it.
- You will have a treatment plan, made by you and your clinician and that you agree to work on.
- You always have the option to refuse participation in any kind of survey or research.
- You should expect your opinions about your care to be heard and used to improve our services.
- You may seek advocacy help if you do not believe you are being treated fairly.
- You have the right to ask questions about anything you don't understand.
Patient Expectations
As a consumer of services through Kalamazoo Functional Rehab Team, you would have the responsibility to:
- Be courteous to staff
- Report your strengths, needs, abilities and preferences to your clinician as honestly and completely as possible
- Ask questions about anything you don't understand.
- Inform your clinician should you have special needs
- Actively participate in your treatment and in meeting your goals to the best of your ability
- Inform your clinician if you wish to discontinue therapy.
- Participate in therapy without alcohol or illegal/unprescried drug use.
Rights to Privacy
Kalamazoo is a covered entity for
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule
Non-Biased Care
- Care should be respectful and compatible with cultural health beliefs and consumer's preferred language.
- Written information provided will be in consumer's preferred language.
- Care providers will provide qualified care regardless of your socio-economic status, race, religious belief or gender orientation/sexual preferences.